CRM Associate

Responsibilities

• Implement, manage, and report on CRM campaigns for Optimove clients.
• Develop CRM strategies based on industry best practices.
• Build and modify email templates using a drag and drop editor.
• Provide high-level analysis and recommendations on CRM campaign performance, including segmentation, content, and offers.
• Support client migrations and assist with project coordination and execution.
• Collaborate with internal teams to deliver successful client outcomes.

Requirements

• Bachelor's degree (completed or in progress) or relevant CRM experience.
• Consulting or client-facing experience.
• Excellent attention to detail with strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills. 
• Proficiency in Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Eagerness to learn and develop within a customer-focused role.
• English proficiency (Spanish is a plus).

Preferred Qualifications

• Experience with an Email Service Provider (ESP).
• Understanding of CRM strategies and lifecycle marketing.
• Basic HTML knowledge.
• Photoshop experience is a plus.