Customer Service and Account Support

Sagan connects experienced customer service and account support with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview:

Give customers clear, reliable support while keeping accurate records and following issues through to resolution.
You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities:

• Respond to customer questions through the assigned communication channels.
• Record requests, actions and next steps accurately.
• Resolve routine issues within the agreed process and escalate when needed.
• Follow up on open cases and coordinate with the relevant internal team.

Qualifications:

• 2+ years of relevant professional experience.
• Clear written and spoken English and careful attention to detail.
• Practical experience with help desk, CRM, customer communication and knowledge-base tools.
• Examples of work you have personally handled in your selected specialty.
• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves:

Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.