Client Services Associate

What You'll Own

You'll manage customer inquiries from start to finish across phone, email, and online portals, ensuring every request is handled professionally and tracked through resolution. You'll coordinate with vendors, update internal systems, resolve billing questions, and keep customers informed throughout the service process while maintaining accurate documentation.

What We're Looking For

• 2+ years of experience in customer service, client services, or customer support
• Experience managing high volumes of customer inquiries, tickets, or service requests
• Strong English communication skills (written and verbal)
• Excellent organizational skills with the ability to manage multiple priorities
• Proficiency with Microsoft Office, including Excel
• Strong problem-solving skills and a customer-first mindset
• Comfortable working independently in a remote environment during U.S. business hours

Nice to Have

• Bachelor's degree
• Experience coordinating vendors or service providers
• Experience with work order systems, CRMs, or ticketing platforms
• Previous experience supporting U.S.-based customers or teams