Technical Support Specialist

Overview

We are seeking a Technology Support Specialist to join our team at a company that provides top-tier service solutions for professionals in the connected home industry. You’ll assess problems, document solutions, and ensure seamless communication with field partners to deliver exceptional customer support.

Requirements

• Basic experience or working knowledge of AV systems and smart-home technology
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Superb customer service skills to handle frustrated or urgent clients empathetically
• Ability to make quick, appropriate decisions under pressure
• Availability to work rotating shift.

Bonus Points

• Hands-on experience in troubleshooting smart-home or integrated systems