Order Processor

About the Company:

Our client produces eco-friendly paper products for food-service businesses in North America. It handles larger orders for customers served through distributors as well as e-commerce orders for smaller businesses. Its operations span multiple warehouses in the U.S. and Canada.

About the Role:

We’re looking for an Order Processor / Order Operations Specialist to manage day-to-day order flow and help ensure shipments reach customers on time. You’ll work directly with warehouses, customers, and carriers to track orders, communicate updates, and resolve delivery issues. This is a hands-on individual-contributor role where clear communication and consistent follow-through matter.

You Will:

• Manage orders across the company’s U.S. and Canadian warehouses.
• Coordinate with warehouses to confirm orders ship on time and follow up on delays.
• Track shipments and keep customers informed of their status.
• Investigate shipping issues, including lost packages, and work with carriers such as FedEx and UPS to resolve them.
• Handle e-commerce orders as well as larger truckload orders sent to distributors.
• Use the company’s ERP for order and inventory work and ClickUp for project management and communication.

About You:

Your Background:

• Substantial hands-on experience in order processing, order operations, or a closely related role.
• 3+ years is ideal, though relevant experience and capability matter more than a fixed number.
• Experience managing high-volume e-commerce orders and keeping details organized across a busy order flow.
• Strong communication skills when working with customers, warehouses, and carriers.
• The ability to follow shipment issues through to resolution and provide clear customer updates.
• Comfortable owning the operational work directly rather than managing a team.

Nice to Have:

• Experience with truckload orders, retailers, or distributors.
• Experience at a business that scaled from hundreds to thousands of e-commerce orders.
• Familiarity with ERP systems and ClickUp.