Account Manager

Key Responsibilities: 

- Serve as the face of the company, managing client relationships from day one post-sales. 

- Handle client communications via phone, Zoom calls, and email. 

- Understand and communicate key performance indicators (KPIs) related to marketing campaigns. 

- Address client concerns and provide solutions confidently and calmly. 

- Collaborate with internal teams to transfer client information and feedback. 

- Manage a portfolio of 15 to 20 clients, ensuring client satisfaction and retention. 

- Identify upselling opportunities and facilitate the upsell process. 

- Educate clients and push back when necessary to ensure mutual success. 

- Maintain responsiveness and proactive communication with clients. 

Requirements: 

- Proven experience in account management or a similar client-facing role. 

- Strong understanding of marketing agency operations, including lead generation. 

- Experience working with US-based companies or clients. 

- Excellent English verbal and written communication skills. 

- Proficiency with CRM systems (Go High Level) and project management tools (Asana, Slack). 

- Ability to work independently, troubleshoot issues, and be a team player. 

- A high level of professionalism and confidence in front of the camera.