Cheesecake Labs is a software consultancy, design, and engineering company.

We know the process and empower a multidisciplinary team of 90+ product managers, designers, engineers, and project managers to deliver delightful solutions.

Our clients range from fast-growing startups to big brands – mainly in the US – including FINN Auto, Bemis Manufacturing, EdgeConnex, Mutual of Omaha Mortgage, Mercado Libre, and AES Corporation.

We’re growing fast and need a Delivery Manager who is enthusiastic, talented, and able to lead, support and empower our team of Project Managers to assure exceptional service delivery to our clients.

Perks and Benefits
  • Stock options
  • + iPhone or gadgets after the 3 months experience
  • + R$ 1.240,00/month on Beneflex card (home office supplies, mobility, meal allowance, culture, health, education)
  • MacBook Pro setup to work
  • GPTW company
  • Remote-first policy*: work from home, from a coffee shop, or in the office – anywhere you feel good about, your call! #beofficeless
  • Flexible working hours
  • Referral candidate bonus (R$1.000,00)
  • National health & dental care (not deducted from the employee’s paycheck)
  • Gympass to easily access gyms wherever you are in the country
  • Free English Classes (remote)
  • Educaker = budget for personal and professional development purposes
  • Miss the working in the office? Our cool Florianópolis office is available for those who feel comfortable, whenever they want. Safety and sanitation measures must be followed during the COVID-19 pandemic. Pet-friendly office.
Some activities you would do on a typical day at Cheesecake Labs
  • Supporting the project managers on day to day client-facing interactions to optimize and improve our deliveries and client perception
  • Taking ownership of critical delivery issues, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Providing accurate and regular reports to the management on performance of the service delivery
In order to succeed, you’ll likely need the following skills
  • Customer-centric mindset and strong client-facing experience
  • Good understanding of product development lifecycle
  • Excellent verbal and written English communication skills
  • Must have excellent relationship building skills, good negotiation with external clients, and strong problem solving skills
  • Ability to manage and make decisions considering multiple moving parts and uncertainties
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Expertise in people management and leadership
  • Strong experience with Agile methodology and PMI methodologies applied to software development
  • Readiness to demonstrate a proactive attitude

*for Brazil residents. It’s required to have Brazilian documents and willingness to be paid in Real (R$).

IMPORTANT TIP -> The communication during the selection process is done by email. We suggest that you keep an eye on your email inboxes and set the permission to receive messages from @cheesecakelabs.hire.trakstar.com so our messages will not be directed to the spam box 😉

We are an equal opportunity employer and embrace, support, and value diversity at our company for the benefit of our employees, our products, and our community. We do not discriminate on the basis of race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. If you have a disability or special need that requires accommodation, please let us know at careers@cheesecakelabs.com.

The collected personal data will be used only to manage and control candidate resumes in order to assess the necessary requirements such as the contact information, and also to conduct this selection process.

The collected data will not be shared with others (“third parties”) without your authorization, and their use will be restricted to Cheesecake Labs’ internal staff, and also to the service providers that process your data for the selection process. At any time, you can contact us and we will remove your data from our data collection system. In order to do that, just simply send an email to careers@cheesecakelabs.com.

 

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Cheesecake Labs

We build delightful digital experiences

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