About the Onboarding Coordinator (Professional Services) position:

Once here, you will:
  • Coordinate a LATAM team of Zenvia Professional Services team – responsible for the Activation of our Products and Channels
  • Evangelize service capabilities and offerings to drive new business opportunities;
  • Align efforts and resources to meet Zenvia goals for revenue and margin attainment;
  • Maintain strong technical understanding and proficiency in Zenvia Products and related technologies;
  • Develop and establish relationships with Product Management and Product Development Teams;
  • Lead a team who is driven to Customer Centric flawless implementations;
  • Support the CX Organization with Technical and Business Escalation Support, empowering the team to engage the necessary resources for the required outcomes;
  • Use quantitative and qualitative analysis to drive operational excellence in customer and/or partner engagement;
  • Develop and maintain relationships with our key vendors and partners;
You’re a strong candidate if you have:
  • Bachelor’s degree minimum, Master’s degree preferred;
  • 2+ years of experience in Professional Services / Consulting / Onboarding in a customer-facing environment;
  • Led technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners;
  • Experience in delivering complex solutions in a team leading role;
  • Proven track record of leading customer engagements with B2B or B2C enterprise customers resulting in increased adoption, customer satisfaction, and contract value growth;
  • Organised and process driven;
  • Empathy and a unique ability to understand customer needs;
  • Experience of working in cross-functional teams;
  • Project management and time management skills;
  • Fluency in English and Spanish.

Be yourself and have fun! At Zenvia, our differences are valued and respected; Everyone is respected, regardless of race, religion, gender and gender identity, sexual orientation, nationality, disability or age. We operate with autonomy and a sense of ownership. Freedom with responsibility 🙂

What makes us a Great Place to Work?
  • Flexibility in working hours;
  • A relaxed, informal work environment, with colleagues willing to share knowledge;
  • A challenging environment, in constant change, that drives us to go further;
  • We open the way for you, as the protagonist of your career, to grow and develop with us;
  • Gympass;
  • Monthly networking meetings to exchange knowledge;
  • Discounts at several educational institutions;
  • Flat structure: we enjoy giving and receiving feedback, understanding that this is the best way to grow personally and professionally.

 

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