Customer Sucess Manager

A little bit about us:

We are Belvo, a financial API platform with the bold vision of democratizing access to financial services in Latin America. We enable any company or developer to access and interpret their end-users’ financial information. We are turning the rich and diverse Latin American financial ecosystem into a set of developer-friendly tools and APIs.

We’re a highly-technical, passionate, and driven team. We are more than 100 people, our team currently represents 26 nationalities and we have offices in Barcelona, Mexico City, and São Paulo – while a large portion of us works remotely.

We are tackling a very stimulating problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.

Since starting our adventure in May 2019, we have raised $56m from the leading VC investors globally.

You can read more about our company here and about our team and culture here. Also, head to our blog for more news about our growth and how we have fun together.

About the team:
  • We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack.
  • Our products are built for developers, by developers. Technological excellence is at the heart of what we do.
  • We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback.
  • We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.
  • We are a flexible international team focused on creating cool stuff. Some of us prefer to work together in one of our offices and others prefer remote. For us, there’s no difference as long as you have an excellent internet connection and are able to overlap with the team between 3 pm and 6 pm, CEST timezone.
  • Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.
The opportunity:
  • Own the relationship with Brazilian customers at various stages of their lifecycle post-close, including launch, post-launch, adoption, and expansion
  • Master Belvo’s product and platform and be an expert resource on Belvo’s current and future product offerings
  • Guide Belvo’s customers in achieving maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance solutions that best meet their needs
  • Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
  • Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
  • Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team

 

This position may be for you if:
  • You have 3+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
  • You have a strong ability to empathize with others and can facilitate professional conversations and outcomes with customers and internal teams
  • You build solid, trusted relationships with various customers roles, from developers to Executives, and know how to deep dive into their requests to understand their underlying needs
  • You are excited to become an expert on Belvo’s product as well as a variety of customer use cases that require Open Finance solutions across Latin America
  • You are eager to increase your knowledge of finance, fintech, and technology in Latin America
  • You are logical, data-driven, analytical, and have experience solving problems in elegant and efficient ways
  • You are adaptable, enjoy fast-paced environments, and are ready to manage multiple customers under tight deadlines;
  • You show high attention to detail and are methodical in how you work
  • You have international experience and thrive in a multicultural environment
  • You have excellent written and verbal communication skills
  • You have at least +5 years of working experience with the Brazilian market and speak Portuguese fluently
  • You have good spoken and written English

 

Amazing if:

  • Familiarity with Fintech, Open Banking, and PSD2 regulation in Europe
  • Experience working with highly technical customers
  • Fluency in Spanish, both written and verbal

 

Our perks:

🚀 Stock options (we are all owners and this is very important to us)

📈 Annual company bonus

🔆 Flexible working hours

🔝 Remote friendly

🐶 Pet friendly

🧘🏾‍♀️ Access to mental health service

👩🏻‍⚕️ Health Insurance

🎊 Paid time off on your birthday

🌎 Work from any office twice per year

💻 Renew your laptop every 2 years

🙋 Training Budget

😎 Team building events

🙀 Bank holidays swap inside the same month

🔋 Fitness/ wellness stipends

🚀 Yearly offsite

🍒 Fresh fruit every week, all-you-can-drink tea and coffee

🏝 1 week off on your 2-year anniversary

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Belvo

Belvo é a principal plataforma de Open Banking API da América Latina e a maneira mais fácil para os usuários conectar suas contas em um aplicativo

Remote-se.