Community Manager

Job Expired

Pipefy is currently searching for a Community Specialist to help us take Pipefy to the next level. Pipefy is the Work Management platform. We help anyone take control of their daily work, in areas from employee onboarding to customer service to agile development. Our software puts the proven benefits of process management of doers within easy reach, including greater agility, improved efficiency and higher quality outcomes. Since we started in 2015, Pipefy has empowered thousands of doers around the world to solve business problems on their own. Today, companies in over 150 countries use Pipefy, from startups to industry leaders such as Accenture, Visa, GE and Volvo.

Dream Big – One of our most essential values. As a company that aims toward a market leadership scenario, selling is crucial. We’re responsible for bringing in a massive amount of revenue that we’ll need to achieve our goals. But that is just a small part of the job! Our biggest goal as sales professionals is to earn our customers’ business and provide them with the best Pipefy experience they can get. We want to create a better business environment all over the world, and for that to be possible, our sales team will go above and beyond to understand all of our customers’ needs to guarantee that we are making their lives easier with our solution. We’re Overachievers. We focus on 10x execution because our challenges are huge and our results will only get harder to reach. Therefore, our commitment and our hunger for success are always greater. Sales is responsible for bringing in the new revenue and we focus on being 1% better every day because we’re helping Pipefy become a company that grows exponentially.

  • Assist with creation, conception, and presentation of a strategy to grow the community while supporting company KPIs
  • Work to build relationships with Pipefy’s internal stakeholders in order to align our community efforts
  • Lead cross functional teams to organize meetups and global conferecens for customers and prospects
  • Track, analyze, report and improve traffic, content and engagement metrics for the community
  • Monitor and report on success metrics, including program efficacy, ROI, and business impact.
  • Orchestrate the conception and execution of programs to best meet community member needs needs, engage them, and help them perform within it.
  • Oversee the day-to-day of the Pipefy Community: moderating and participating in conversations, addressing complex escalations, and iterating on our workflows and processes
  • Edit, proofread, and improve user’s posts: make sure that the quality of the answers users will find in the community are always the highest.
  • Execute projects for new strategies to engage with community members to increase retention and activation.
  • Identify and share trends, pain points, feedback and community sentiment with internal stakeholders closing the feedback loop improving our product and services.
  • Manage the community super user and internal staff program including recognition and support of our community
  • Own the relationships with third-party vendors used for the community, such as the community platform, front end development contractors, and support agents.
  • Create programss to source, research, and recruit participants into the Pipefy Community, including (but not limited to) online recruiting, partner relationships, direct customer contact, and coordinating online and offline events.
  • Support Pipefy Community members in hosting their own events, including content, venue, and promotion guidance.
  • Monitor and report on success metrics, including program efficacy, ROI, and business impact.
  • Understanding of community networks and – design, functionality, strategy
  • In-depth knowledge of Pipefy product.
  • Excellent written & verbal communication skills (English and Portuguese)
  • Well-spoken, professional, and comfortable in front of any audience as you’ll be representing the Pipefy brand.
  • You’re both strategic and tactical – and able to gain stakeholder advocacy through qualitative and quantitative data
  • Strong sense of empathy for customers -Strong project management skills, able to manage deadlines and work collaboratively in a fast-paced, highly dynamic, and global environment.
  • Thrives on working independently and proactively
  • The opportunity to not only sell a product but help create a brand, a category and a movement.
  • A terrific working environment that is fun, with supportive colleagues.
  • A fun learning atmosphere.

Check out our great benefits pack on pipefy.com/careers.

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Pipefy

Pipefy | The Work Management Platform.