Sr. Technical Account Manager, Payment Processing

 
We are hiring a Payment Processing TAM to help scale and modernize our payments infrastructure during a pivotal transformation. This role will support the I1 MAT, with a focus on launching a new payment orchestration layer and enhancing our resilience, cost efficiency, and fraud prevention capabilities. As a TAM, you'll act as the bridge between engineering, product, and external vendors—translating business needs into robust technical solutions. You’ll be instrumental in establishing alerting and monitoring systems for MID health, dispute thresholds, retry logic, and processing costs. You will also help evaluate and implement emerging AI tools for proactive debugging, anomaly detection, and operational optimization. This is a high-impact, highly collaborative role that demands strong technical fluency, hands-on data skills, and the ability to think ahead of failure modes. You’ll work closely with the company’s payment processors, fraud prevention partners, and cross-functional stakeholders to reduce risk, drive automation, and ensure quality at scale.

What you'll be working on:

• Drive Multi-Processor Orchestration: Partner with engineering to support a multi-processor strategy by configuring routing logic, testing flows, and helping operationalize the architecture.
• Monitor and Optimize MID Performance: Set up and maintain real-time dashboards and alerts for monitoring decline rates, dispute thresholds (Visa VAMP, Mastercard, PayPal), and cost KPIs.
• Support Fraud Prevention and Chargeback Strategy: Assist in the evaluation and implementation of dispute representment solutions and fraud tooling. Provide ongoing support to the Risk Operations and Dispute Operations teams for risk rule tuning and monitoring.
• Enable Subscription Success: Design alerting/observability for internal retry logic and applicable vendors, focusing on key metrics like authorization and recovery rates.
• Act as First Responder (On-Call): Participate in the TAM on-call rotation, responding to alerts with urgency, coordinating troubleshooting, and driving incidents to resolution while documenting post-mortems and recommendations.
• Build for Reliability & Continuity: Document fallback scenarios and potential vendor replacements. Track SLAs, vendor performance, and incidents to support business continuity planning.
• Champion Observability and AI Adoption: Deploy AI-based anomaly detection and observability tooling. Leverage AI tools like Cursor to interrogate code repositories and surface root causes faster.
• Collaborate Across Teams and Vendors: Act as the point of contact between internal MAT stakeholders and external payments partners to escalate, triage, and resolve complex technical issues.

Who we’re looking for:

• Proficiency with SQL, Python, and/or other analytics tools to support data-driven troubleshooting, observability, and reporting.
• Hands-on experience working with or supporting payments orchestration across multiple processors (e.g., Braintree, Adyen, Checkout.com).
• Familiarity with AI tooling for debugging or observability (e.g., Cursor) or experience using LLMs to accelerate problem-solving and root cause analysis.
• Prior experience in a startup or scale-up environment, with proven adaptability in fast-changing technical and operational settings.
• Background in the travel or fintech industry is a strong plus, especially with exposure to high-dispute verticals or cross-border payments.