Client Support Associate

We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.

Responsibilities:

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries through text, calls, tickets, and emails.
• Handle escalated customer support concerns effectively.
• Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
• Utilize a customer-focused, needs-based approach to educate and support clients as needed.
• Maintain a strong work ethic with a total commitment to customer satisfaction daily.

Requirements:

• Less than one year of proven experience in customer support.
• Preferred experience in a customer-driven, remote work environment.
• Exceptional communication skills across telephone, email, and text, with high attention to detail.
• Strong technical/computer skills, including the use of multi-screen systems.
• Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
• Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
• Passionate about customer service and eager to learn new software.
• Fully fluent in English
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates