Associate Cloud Support Engineer

In this role, you'll partner with our customers as an extension of their IT, engineering and DevOps. You'll be their primary point of contact to solve a range of technical issues as they arise.

As a Cloud Support Engineer Associate, you will be responsible for:

• Ensuring that our customers remain happy with our products and services.
• Working with customers to own and solve their technical problems.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.

Do what you love

To be successful in this role you will:

• Have a Bachelor's Degree in Computer Science/Engineering or a High School Diploma in
  a related subject.
• Have a high-level understanding of cloud
  provider ecosystems such as AWS, Azure, etc
• Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and
  layer 7 technologies.
• Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
• Have excellent communication and presentation skills.
• Have a passion for customer support and a high sense of ownership of customer
  issues.