Solutions Engineer

As a Time Doctor Solutions Engineer you must share our passion about reinventing how people think about Workforce analytics and performance, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences.

As a Solutions Engineer you’ll join demos and proof of concepts with the AE, including the gathering of success criteria, system configuration, admin training, user training, troubleshooting and Professional Services scoping.

Your Responsibilities:

• Help scope execute proof of concept evaluations - gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and training.
• Assist the AE in delivering sales presentations and demonstrations that show how Time Doctor can uniquely address a customers needs and deliver value.
• Present Time Doctor technology and vision to executives and technical contributors at prospects and customers.
• Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics.
• Work hands-on with prospects and customers to demonstrate and communicate the value of Time Doctor technology throughout the sales cycle, from demo to proof of concept to design and implementation.
• Collaborate cross functionally with product, engineering, customer success and others to gather customer feedback and escalate deal-blocking issues.
• Address a prospect’s technical questions on Time Doctor’s technology, installation, security and data privacy.
• Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success.
• Respond to RFI/RFP/Security documentation requests.
• Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Time Doctor in relation to them.

Skills & Experience:

• 5+ years in a customer facing role selling to Medium and large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience.
• Strong understanding of web technologies: APIs, integrations, data formats (JSON/CSV), authentication (OAuth, SAML).
• Excellent communication and storytelling skills—both technical and business-facing.
• A consultative, value-first approach to solutioning and customer engagement.
• Ability to manage multiple priorities and work cross-functionally.
• Experience with tools like Hubspot, Big Query, Looker, Qlik, product analytics platforms is a plus.
• Excellent presentation and product demonstration skills adaptable to both executives and technical buyers.
• Willingness to travel to events or onsite to customer implementations.