Senior Frontend Engineer

As a Frontend Engineer at Help Scout, you'll play a pivotal role in building for our 12,000+ customer-centric businesses worldwide. In addition to crafting delightful user experiences, your software will be clean, efficient, and highly performant. Your expertise in JavaScript and modern frontend technologies will help us deliver exceptional UI/UX, ensuring customer service is proactive, personalized, and meaningful.

Tools We Use

• Frontend Technologies: React, Redux, Next.js, CSS, Jest, Cypress
• Design Systems: Contribute to and utilize our component-based design system
• Backend Technologies (Nice to Have): PHP, REST APIs
• Collaboration Tools: Slack, Jira, GitHub, Docker

About the Role

• You’ll work closely with designers, product managers, and backend engineers in small, agile teams within an engineering group of about 50 people.
• You’ll maintain high standards while contributing to Help Scout’s JavaScript and CSS best practices, leaving codebases better than you found them.
• You’ll partner with Designers in implementing UI/UX designs from Figma and Storybook, always prioritizing the customer experience and ensuring every interaction is polished and intuitive.
• You’ll improve performance, security, and usability to ensure a magical customer experience.
• You’ll occasionally work with backend technologies, especially REST APIs, to power frontend features (PHP and NextJS are pluses.)
• You’ll embrace remote work, participating in two-week iterations and communicating mostly via Slack. Autonomy and trust are key—we believe in getting work done where and when you are most productive.

About You

• You’re an exceptional frontend engineer with a passion for crafting beautiful and functional user interfaces.
• You have a keen eye for design details and enjoy working alongside Designers to find new ways to delight the user.
• You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
• You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
• You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
• Your code is clean, maintainable, and a pleasure for teammates to read. You take pride in leaving codebases better than you found them.
• You are aligned with or excited about the idea of remote teams, having experience or adaptability to remote-friendly work.

Nice to Have:

• Experience with PHP and REST APIs is a plus. You're comfortable occasionally venturing into backend code to support frontend features.