Senior iOS Engineer

Your Impact

As a Senior iOS Software Engineer at Help Scout, you will work alongside our experienced Product and Design teams to build world-class mobile applications for iOS. You'll be an integral part of the mobile team that provides our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout.

We aim to deliver a seamless and reliable experience on our mobile platforms, enabling agile interactions tailored to the mobile world. Our focus is on supporting our mobile users and addressing the most impactful use cases that enhance their experience.

About the Role

We’re giving our entire iOS app a fresh new look and feel. You will build new features that delight our users and have the opportunity to work with Kotlin Multiplatform as we enhance the application. 

As an iOS Software Engineer at Help Scout, you will: 

• Have significant ownership in the development of our iOS application.
• Collaborate closely with our Android Engineers as a cohesive and collaborative Mobile Team.
• Work alongside Product and Design teams to provide input on the mobile application user experience and interface designs.
• Write clean, efficient, and maintainable code using Swift, some Objective-C (in a few pockets of our code base), and Kotlin Multiplatform.
• Ensure the high performance, quality, and responsiveness of our iOS application.
• Debug and resolve technical issues that arise in our iOS application.
• Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
• Continuously work on adding new features, optimizing for other devices, and improving the product.

About You

• As a Senior iOS Software Engineer at Help Scout, you have a deep understanding and extensive hands-on experience with Swift.
• You have a great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality. You can help us design everything to fail gracefully and leverage local storage to provide customers with as seamless an experience as possible.
• You delight not only in how an application works but in how it looks, and you have an excellent understanding of mobile interaction design. You love working on UI animations because they can help you execute the perfect user experience.
• You stay up-to-date with the latest advancements in mobile technology, specifically the iOS platform, and can provide insightful advice about leveraging native platform APIs.
• You value ownership. You love to see your work in the hands of users, and you’re never afraid to dive into an issue to find the quick fix or get to the real root of the issue.
• You are excited about remote work and believe that remote teams are the future of work. You can adjust your work/management style to be remote-friendly.
• You have interest in Kotlin Multiplatform Mobile development. Prior experience in this domain or with Kotlin is appreciated, but not required.