Senior Cloud Engineer

Responsibilities

• Provide support for the client's global data center environment, which includes Windows server technologies, VMware, VEEAM, and general server/datacenter maintenance
• Provide immediate 3rd level server support for problems escalated by the Datacenter Operations Team, Service Desk, App/Dev, or business users
• Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
• Proactively review monitoring systems, act on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
• Perform thorough root cause analysis using best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
• Proactively support, maintain, create, and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance
• Identify, document, publish, and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc
• Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure
• Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner
• Work evenings and weekends as required to support maintenance and project activities
• Develop, test, and validate Azure Resource Manager templates/JSON files/BICEP scripts as part of Azure Resource Manager Template Specs IAC (Infrastructure As Code) deployments. Maintain in-source control for change management
• Prevent, diagnose, troubleshoot, and resolve IAC deployment errors within Azure

Requirements

• 7+ years of equivalent work experience
• 5+ years of infrastructure support experience and operational excellence
• Infrastructure experience is required in VMware, Windows Server, SAN (NetApp, HP Nimble)
• Excellent technical skills including, but not limited to, Microsoft Operating Systems Server 2008-2019, PowerShell, Exchange 2010-2019, Office 365, Active Directory, VEEAM, SCOM 2012-2019, Networking (both LAN and WAN), DNS, DHCP, and experience working with HP Server and Blade class machines
• Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions, and processes
• Strong experience with PowerShell scripting to create automation tasks to increase team reliability and efficiency
• Strong experience leading Infrastructure projects as a technical resource, including the ability to oversee the planning of resources and develop detailed execution plans for both project and operational work
• Experience in AWS CLI and Gcloud Command shells with an ability to create and run scripts
• Hands-on experience with VMware vSphere 6.x - able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred
• Hands-on experience with backup tools including Veeam Backup and Replication, Cloud Endure, and CloudRanger preferred
• Strong experience managing virtual instances in cloud environments (Azure, AWS, and GCP)
• Experience in configuring Azure resources – Azure Virtual WAN, Application Gateway, Route Table, and Azure Policy
• Experience using PowerShell and C# to create runbooks in System Center Orchestrator