Customer Service Representative

We’re excited to announce an opening for a Customer Service Representative who will play a pivotal role in supporting our gig workers and ensuring their satisfaction with our services. In this remote position, you will be part of a passionate team committed to making gig work better for everyone. Offering competitive pay at $19 per hour, we invite you to join the GigSquad and help us shape the future of gig employment by providing exceptional service to our community.

Responsibilities

• Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly.
• Provide detailed information about our platform and services to gig workers and potential users.
• Assist users in navigating our application and connecting with available shifts.
• Document and track all customer interactions and issues in our CRM system.
• Collaborate with team members to identify recurring issues and suggest improvements to our processes.
• Maintain a positive and empathetic attitude toward gig workers at all times.
• Stay updated on industry trends and platform changes to provide accurate and timely information.

Requirements

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills to engage effectively with gig workers.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with CRM systems and customer service software is preferred.
• A passion for supporting gig workers and improving their overall experience.