Senior Product Manager, Consumer

 Your mission will be to maximize consumer growth, usage, retention, and lifetime value by managing a portfolio of products that drive member acquisition & engagement, motivate users to book & attend experiences on ClassPass, and inspire them to explore new routines. Your work will impact the wellbeing of customers on a global scale and help ClassPass fulfill its mission of “every life fully lived”.

About the role

• Lead ideation, evaluation, definition, and prioritization of the consumer product vision and roadmap for existing surface areas and net new 0 to 1 opportunities 
• Launch and optimize consumer and business-facing features that deliver against our key business goals: increasing member growth, repeat engagement, retention, and ARPU. 
• Lead a cross-functional squad of engineers, designers, and research to scope and execute highest ROI product opportunities. 
• Build alignment with key stakeholders from across the organization, seek a range of perspectives and solicit honest feedback. 
• Be the voice of the consumer: lead user discovery via user research, design sprints, and other consumer touchpoints. 
• Synthesize quantitative and qualitative user data to inform key product decisions that address user needs. 

Skills & experience

• You are a seasoned product manager with a track record of shipping impactful, well-loved web and mobile products. Bonus points if you have experience building and growing two-sided marketplaces. 
• You are comfortable working in ambiguity, frequently seeking new data & learnings to inform how to achieve the maximum ROI 
• You can think strategically, creatively, and collaboratively to define product goals, vision, strategy, and roadmap for a complex product. 
• You’re experienced with an agile discovery and development process and working collaboratively with full stack product teams. 
• You are technically and analytically savvy, with knowledge about how products are built and are comfortable defining, querying, and interpreting your own data. You have run large-scale experiments to validate and measure product changes. 
• You have a proven track record as strong communicator, influencer, and cross-functional partner 
• You have deep consumer empathy that supports strong consumer product intuition based on experience, but also consistently reinforce this through a deep understanding of user feedback and analytical data. 
• You have at least 3 years of experience in product management.