Business Solution Architect (Salesforce Service Cloud)

We are seeking a highly skilled and experienced Business Solution Architect to lead the design and delivery of cutting-edge Salesforce Service Cloud solutions.

In this role, you will collaborate with business stakeholders to understand their needs, refine requirements, and deliver robust solutions that drive business transformation across enterprise processes.

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Responsibilities

• Lead functional client discussions, requirements refinement sessions, demonstrations, and walk-throughs for diverse target audiences
• Facilitate discovery sessions in collaboration with business stakeholders to capture and document comprehensive business processes
• Create, refine, and manage user stories and acceptance criteria to ensure alignment with configuration, development, and testing requirements
• Guide capacity planning, backlog prioritization, and sprint planning to meet project deliverables
• Collaborate with business solution architects and software architects to develop solution designs and coordinate related development tasks
• Oversee and coordinate test activities with the quality assurance team to maintain high-quality deliverables
• Conduct knowledge transfer sessions to enable target audiences to adopt solutions effectively

Requirements

• Minimum of 10 years of practical hands-on experience in Salesforce development
• Bachelor's degree or equivalent with strong written, verbal, and presentation skills
• Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification
• Experience documenting business process diagrams and creating epics and detailed user stories
• Agile methodology expertise, including sprint planning and backlog management
• Background in requirements analysis, enterprise business process analysis, and organizational consulting
• Proficiency in coordinating cross-team collaboration between business stakeholders, architects, and development teams