Customer Success Associate

 The Analytics and Data Operations Team at Morning Consult:The Analytics and Data Operations team is part of the Commercial Division at Morning Consult. We combine excellence in survey methodology with state-of-the-art data collection technology to deliver high-impact, quality intelligence at scale. Our team consists of experts in Survey Data Collection, Research Methodology and Marketing Science. We support the data collection for all custom and syndicated research products at Morning Consult, and advise internal and external stakeholders on all aspects of research methodology and analytics.

What You’ll Be Working On:

• Partnering with our Sales and Research Solutions groups to understand the audiences they need to collect data for and helping consult on feasible sample frames for custom research studies
• Gathering pricing for these audiences and ensuring consistency in pricing across similar work
• Alongside internal Engineering/Tooling and Research Science partners, building fielding profiles and designing quotas that target specific audiences, and collaborating with data operations staff to implement those profiles and quota designs
• Ensuring studies launch and field according to schedule, serving as an escalation point for fielding issues related to assigned client project and engaging in conversations with external panel partners for surveys that require managed partnership
• Applying various techniques to ensure the quality of data. This will include evaluating automated quality assurance reports, reviewing open-ended response data, crosstabulations and/or contingency tables and monitoring trends to identify concerning swings across key metrics for tracking studies
• Partnering with the Strategy team to identify the best methods to capture replacement interviews, report fraud incidents and work with suppliers to prevent similar issues in the future

About You and What You’ve Done:

• Bachelor's degree in Political Science, Psychology, Economics, Sociology, Statistics, Data Science or similar; or the equivalent combination of education and relevant experience
• At least one year of experience managing field and/or sample design for online data collection in a survey research context
• Ability to work on multiple projects simultaneously and effectively prioritize between multiple responsibilities
• Knowledge of survey statistics (sampling theory, hypothesis testing, contingency tables)
• Familiarity with or exposure to using R or RStudio or similar platform (Excel, SAS, SPSS) for data analysis and functional programming
• Familiarity with survey collection software (Qualtrics, Forsta, Survey Monkey)
• Familiarity with working with survey data (weighting, cross-tabulation, significance testing)
• Willing to take feedback, learn and grow; an ethos of continuous self-improvement