Senior Product Designer

This role will join the In-app squad, which builds tools for driving digital adoption and growth through targeted experiences inside our customer’s web and mobile applications, such as banners, surveys, and product tours. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.

What you'll do…

• Develop an understanding and compassion for customers through research
• Create design proposals for new features and collaborate with engineers on prototypes
• Participate in the product team's prioritization of work, advocating for the customer experience
• Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers

About you…

• You’re an experienced product designer with 3+ years of experience in a software development setting
• You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
• You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
• Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
• You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
• You thrive with autonomy and ownership, and are comfortable navigating ambiguity
• You are comfortable communicating asynchronously, including across time zones
• You have a passion for making complex functionality more approachable
• You have experience and passion for taking complex concepts and making them more understandable in you designs

What we're looking for…

• Prior experience in a B2B SaaS setting, preferably using or building tools that drive adoption and growth
• Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
• Familiarity designing within the constraints of a design system and how interfaces are built from components
• Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
• Experience with tools like Mixpanel, Amplitude, or Fullstory
• Proficiency with Figma