Senior Messaging and Compliance Manager

Requirements

• Possess comprehensive understanding of and remain current on key compliance mandates and legislation related to Voice/SMS messaging, Privacy, and Healthcare, including but not limited to: HIPAA, TCPA, STIR/SHAKEN, & other state mandated Privacy Acts such as CCPA, VCDPA, etc.
• Demonstrated experience with Project and/or Program Management in a cross-functional capacity
• Experience implementing these policies within a tech organization or applying them alongside software specifications
• Proven familiarity with contractual terms, language, and implementation
• Highly organized and detail-oriented, with strong emphasis on thoroughness
• Strong interpersonal skills with ability to interact and build rapport with executive-level external clients and internal stakeholders

Preferred Experience

• Legal background
• Experience working closely with Product Development functions (Product/Engineering)
• Experience working in the B2B SaaS space

Job Responsibilities

• Remain up-to-date on new regulations in our space that have ramifications for our product, business, and/or customers and their patients
• Proactively enhance compliance and mitigate risks through regular internal trainings, audits, risk analyses, and relationship management with eternal SMEs, industry groups, and legal counsel
• Provide internal- (e.g. product discussions) and external-facing (e.g. customer) communications to ensure awareness and adherence with all compliance regulations
• Draft, edit, review and interpret Contracts, Policies, Business Associate Agreements, Terms of Service, and other similar contractual documents, through the lens of compliance considerations and mandates
• Manage any investigations or audits in a timely manner