Account Manager

OVERVIEW

We are searching for a Marketing Account Manager (with fluent English skills) to join our team on a full-time basis.  This is a fully remote position and the successful individual could be based anywhere in the world. You will work with an amazing remote team servicing and building relationships with clients based in the US and Canada. As a Digital Marketing Account Manager you will simultaneously work as a Digital Marketer and an Account Manager, planning and creating digital marketing campaigns, all while building and maintaining long-term, direct relationships with clients to ensure satisfaction and loyalty. In collaboration with the Project Management Team and all departments, the Account Manager is responsible for the success of Wishpond Technologies Ltd.

RESPONSIBILITIES

• Planning, reviewing, and monitoring digital marketing campaigns (Paid Advertising, Email Marketing, and more) to increase revenue, brand awareness, or lead generation on behalf of clients

• Coordinating work between the Design, Copywriting, SEO, and Ads teams to implement successful marketing campaigns

• Working closely with Sales and Account Directors, setting the right expectations for clients

• Communicating on time with clients providing them with feedback and results

• Understanding client’s business goals, anticipating their needs, and turning data into compelling stories and actionable insights to help them succeed

• Track, analyze, and report key performance indicators and business trends internally and to clients

• Oversee scheduled tasks related to ongoing campaigns, create and present reports, meet deadlines and milestones for clients

• Identify opportunities with existing clients to generate sales including upselling and cross-selling

• Monitoring the client’s budget for services and PPC campaigns, explaining costs and strategy behind the decisions made

• Other duties as assigned

QUALIFICATIONS

• Minimum 3 years of experience in digital marketing and account management is required

• A degree or diploma that contributes to the organization or role is considered an asset

• Experience in client and project management, with marketing agencies or multiple projects simultaneously

• Solid digital marketing and email marketing knowledge. Required experience with Google Ads, Meta Business Manager, Google Analytics, and other PPC platforms

• Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality 

• As part of a diverse team, ability to work both independently and collaboratively

• Must be technical, analytical, results-driven and have the ability to multi-task in a fast-paced environment

• Organized, administratively strong, and have solid writing, phone, and general communication skills

• Fluent in English (spoken and written). Knowledge of a second language is considered an asset

• Willing to participate in ongoing education and training for the role

Bonus skills:

• Knowledge of basic CSS, HTML, and JS

• Google Tag Manager

• Experience with other marketing automation platforms

• Knowledge of CRM platforms

• Experience with landing page platforms

• Experience with email marketing platforms