IT Project Manager

Join our dynamic team as an IT Project Manager and ensure the success of our clients in implementing and utilizing our ITSM solutions. The CEM will serve as the primary point of contact for our clients, building strong relationships and ensuring their long-term satisfaction.

Key Responsibilities:

• Guide new clients through the implementation of our ITSM solutions, ensuring a successful adoption and smooth transition.
• Closely monitor the health of assigned accounts, identifying and mitigating potential risks.
• Build strong relationships based on trust and open communication with clients.
• Oversee the progress of client projects, ensuring that objectives and timelines are met.
• Identify and mitigate risks that may impact project success or client satisfaction.
• Effectively escalate incidents or technical issues to relevant teams and ensure timely resolution.
• Regularly collect feedback from clients and utilize this information to improve our products and services.
• Identify opportunities for growth within existing accounts, such as cross-selling or upselling.

Qualifications:

• 5+ years of experience in Project Management positions, preferably in the ITSM industry.
• Strong verbal and written communication skills in English.
• Proven ability to build strong and lasting relationships with clients.
• Experience in project management and tracking KPIs.
• Problem-solving and critical thinking skills.
• Customer-oriented and focused on customer satisfaction.
• Solid understanding of project management and CRM tools.

Desired Skills:

• ITIL Certification
• Experience using ITSM tools (e.g., ServiceNow, Jira)