Benefits Operations Specialist

Key responsibilities

• Provide delightful support to Employees and Clients re: Benefits in multiple areas
• Benefits plans key attributes, including pricing, coverage and claims
• Benefits plans enrolment and unenrollment
• Benefits invoicing / billing
• Benefits Remote platform
• Benefits vendors’ platforms
• Process and solve tickets and escalations in Zendesk/e-mail
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goals

Requirements

• Experience in HR Operations - employee Benefits
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills
  • you constantly prioritize workloads
  • you thrive to meet deadlines
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Ability to work in a fast-paced environment and multi-task effectively
• You are a manager of one
• Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus