Account Manager

Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact for a portfolio of clients.
• Build and nurture strong, long-lasting relationships to ensure customer loyalty.
• Act as a liaison between the client and the company to address any concerns or needs.
• Sales Growth:
• Identify upselling and cross-selling opportunities to increase revenue.
• Develop account strategies to meet sales targets.
• Monitor client accounts to ensure they are using services effectively and identify expansion opportunities.
• Customer Success & Retention:
• Ensure clients are satisfied with the company’s products or services.
• Conduct regular check-ins and resolve issues promptly.
• Focus on client retention by delivering value and maintaining engagement.
• Problem Solving:
• Address any issues clients face and work with internal teams to provide solutions.
• Advocate for the client’s needs within the company.
• Collaboration:
• Work closely with the sales team to onboard new clients and hand off relationships.
• Coordinate with marketing, product, and support teams to meet client expectations.
• Reporting and Analysis:
• Provide regular updates to management on account status and key metrics.
• Analyze sales data and customer behavior to inform strategies.

Requirements

• C1 English level, or better
• Medium Excel Skills
• Excellent communications skills