Account Manager

In this role you will:

At Actabl, our customers are at the heart of everything we do. We are seeking an experienced Account Manager to grow deep relationships with our valued customers, identify opportunities to add more value through Actabl’s software solutions, and lead revenue opportunities through our sales process. 

Typical Functions:

Customer Champion

• Be the sales champion for our valued customers after they are onboarded to Actabl’s platform, representing the Actabl’s brand and all of our software solutions
• Understand existing customer goals, pain points, current product usage, and industry trends to proactively identify expansion and upsell opportunities 
• Collaborate with our Customer Success team to help customers maximize product use, value, and satisfaction with Actabl’s software solutions

Account Growth and Retention

• Grow revenue with our existing customers by demonstrating the business value of using additional products/features from Actabl’s software solutions
• Lead sales opportunities from identification through legal contracting, following Actabl’s defined sales process and maintaining exceptional CRM hygiene for accurate forecasting 
• Manage the renewal process to successfully recontract our existing customers into balanced terms that profit our business and benefit our customers

Industry and Product Knowledge

• Stay up-to-date on hospitality industry trends and participate in hospitality conferences or customer events as necessary to build relationships 
• Be a champion of Actabl’s innovative platform with the ability to conduct informative demos for our Business Intelligence, Operations Management and CapEx, and Labor Management software solutions
• Other duties or functions may be assigned

Requirements

• Proven experience in a Sales or Account Management role, preferably in a SaaS environment
• Deep hospitality industry expertise and relationships
• Business acumen and proven ability to close deals and negotiate for positive outcomes
• Proficiency with Salesforce or other CRM software