Business Management Supervisor (IT)

Job Description:

Our rapid growth has created an excellent career opportunity in our Business Management Department. The Business Management Supervisor will be responsible for managing projects and initiatives aiming to improve efficiency within our Operations teams. 

Essential Functions:

• Develop communications, policies, procedures, forms and reporting for various business units within the company.
• Lead a team to manage the specification, design, development and implementation of business systems.
• Lead and manage a team of Business Management staff to execute all related deliverables
• Take responsibility for the modeling of a complete unified business process set, covering all core operational elements.
• Work closely with the IT Systems departments in the company to streamline reporting, communication, workflow and processes.
• Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide.
• Work closely with HR to recommend optimal staffing and reporting lines based on workflow, volume and nature of tasks.
• Draft and implement policies, procedures, and training materials for assigned business unit(s).
• Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement.
• Learn the various functions/departments and staff across all areas of the company, and serve as a “go-to” person for miscellaneous questions and requests.
• Implement SLAs specific to each department’s KPIs, and develop efficient tracking and reporting.
• Create documents, spreadsheets and presentations, and compose correspondence.
• Handle reporting, invoice submission and other financial matters as needed.
• Meet project deadlines, identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively.
• Track and report progress on various initiatives.
• Perform administrative tasks as needed.
• Other projects and duties as assigned.

Requirements

• 5-7 years experience in IT project management or relevant field
• Scrum Master; Waterfall / traditional; Agile; Kanban; GANTT; JIRA; Confluence; Microsoft Project experience.
• 100% fluency in English, with exceptional English verbal and written communication skills
• Bachelor’s Degree (four year college or technical school) in Business Administration, IT, Computer Science or a related field preferred
• Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required
• Ability to prioritize effectively and meet deadlines
• Excellent attention to detail
• You must have your own laptop or desktop to use (the company does not supply equipment)