Product Operations Lead

About the Role:

The Strategic Ops team drives several core operational services on the worker side of the marketplace, including Product Ops, Tech Ops, Knowledge Ops, Business Intelligence. This will be a highly cross-functional management-level role on the Product Ops team where you will leverage your analytical operational skills to help drive the success of new operational deployments on the customer support side of the marketplace.

As a Product Ops Lead/Manager, this includes key responsibilities such as:

• Systems-Thinking: Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace.
• Strategic Analysis: Convert data trends into a strategic roadmap that drives customer-centric decision-making across all phases of the project delivery lifecycle.
• People Management: Manage a team of project owners and work closely with other stakeholders (e.g., Product and engineering) to ensure multi-threaded execution of new projects ops deployments against a strategic roadmap aligned with top-level business requirements.
• Process Design: Map out user journeys SOPs across various touchpoints, identifying pain points and opportunities for process optimization.

You might be a good fit for this role if you get excited about:

• Innovation at Scale: Work on cutting-edge projects that leverage emerging technologies such as generative AI to impact thousands of healthcare workers daily.
• Impact on Healthcare: Contribute to a mission-driven company that makes a real difference in lifting healthcare workers up the socioeconomic ladder.
• Extreme Ownership: As one of the first hires in a strategic function, there's significant potential for career advancement in an extreme-ownership role as the team and company grow.
• Cross-functional Exposure: You will gain invaluable experience working across multiple departments, enhancing your understanding of the different parts of a high-growth unicorn startup.
• High-velocity Startup Environments: Enjoy the dynamism of a startup culture backed by the resources and stability of a profitable