Associate Payments Specialist

About the right team member

The Associate Payments Specialist will primarily specialize in 1) ownership transfers, legal entity changes, processor switches; 2) Rate reviews and negotiations for SMB customers; 3) Improve processes related to merchant changes and support projects related to payments across the portfolio and/or at the brand level.  

About the role

•  Be the subject-matter expert of Mindbody’s integrated payments solutions  
• Use SalesForce, Excel, and PowerPoint on a regular basis 
• Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and team members 
• Own the ownership transfer, legal entity changes, and processor switch processes, as they related to merchant account updates; be a team player and advocate for the best interest of the customer. 
• Initiate and deliver payments training to customers as needed 
• Negotiate rates directly with customers while maintaining pricing integrity 
• Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs 
• All other duties as assigned 

Skills & experience

• Bachelor’s degree in analytical field (business, math, economics) or equivalent experience 
•  0-3 years relevant experience in Payments, account management, or customer service
• Payments experience desired 
• Strong analytical skills; can do basic math with high attention to detail 
• Experience working in a customer-facing capacity
• Comfort with MS Excel