Talent Success Manager

Responsibilities:

• Coordinate and own your Book of Business for growth and to meet related business objectives
• Client Engagement: Be a point of escalation for Client/Talent issues arising on engagements within your Book of Business
• Talent onboarding: Highly focused on a successful talent onboarding in the first 3 months of their engagement
• Talent Enrichment: Oversee programs that ensure successful delivery and a great engineer experience
• Delivery Management & talent retention: oversee programs that prevent revenue churn within your BoB (i.e., Talent burnout, Talent mismatch, performance issues, compensation, etc.)
• Delivery Enablement: resolve bottlenecks that impact delivery excellence through collaboration with relevant stakeholders
• Addressing non-technical concerns that arise, and working with internal stakeholders to address technical concerns: performance management, talent L&D, talent work impact, etc
• Data compliance on information shared in CRM tool

Strategic Activities

• Document and create playbooks on managing key achievements in the talent journey - onboarding, F90, roll-off, resignations-mitigation, etc
• Feed trends and learnings to leadership to develop programs and features that will help us better serve our clients and talent
• Execute on core metrics - talent retention, client growth, talent Net Promoter scores, etc

Requirements:

• 5 years work experience in a similar role
• Strong written and verbal communication skills
• You are adaptable and at ease with ambiguity and change
• Strong analytical and problem solving skills
• You are highly accountable - seeing tasks through to completion while maintaining high-quality standards
• Experience in Salesforce or another CRM tool is required