Última atualização: 15 de Outubro de 2024
Talent Success Manager
Via Myworkdayjobs
Sobre
Responsibilities:
- Coordinate and own your Book of Business for growth and to meet related business objectives
- Client Engagement: Be a point of escalation for Client/Talent issues arising on engagements within your Book of Business
- Talent onboarding: Highly focused on a successful talent onboarding in the first 3 months of their engagement
- Talent Enrichment: Oversee programs that ensure successful delivery and a great engineer experience
- Delivery Management & talent retention: oversee programs that prevent revenue churn within your BoB (i.e., Talent burnout, Talent mismatch, performance issues, compensation, etc.)
- Delivery Enablement: resolve bottlenecks that impact delivery excellence through collaboration with relevant stakeholders
- Addressing non-technical concerns that arise, and working with internal stakeholders to address technical concerns: performance management, talent L&D, talent work impact, etc
- Data compliance on information shared in CRM tool
Strategic Activities
- Document and create playbooks on managing key achievements in the talent journey - onboarding, F90, roll-off, resignations-mitigation, etc
- Feed trends and learnings to leadership to develop programs and features that will help us better serve our clients and talent
- Execute on core metrics - talent retention, client growth, talent Net Promoter scores, etc
Requirements:
- 5 years work experience in a similar role
- Strong written and verbal communication skills
- You are adaptable and at ease with ambiguity and change
- Strong analytical and problem solving skills
- You are highly accountable - seeing tasks through to completion while maintaining high-quality standards
- Experience in Salesforce or another CRM tool is required
Benefícios
- Fully Remote work culture;
- Flexible working hours;
- Generous Paid Time Off;
- Parental Leave;
- Compassionate Leave;
- Helthcare (regional).
Outras Informações
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