Frontend Engineer (React)

Your Impact

As a Frontend Engineer at Help Scout, you'll play a pivotal role in crafting delightful user experiences that empower over 12,000 customer-centric businesses worldwide. Your expertise in JavaScript and modern frontend technologies will help us deliver exceptional UI/UX, ensuring customer service is proactive, personalized, and meaningful.

Tools We Use

• Frontend Technologies: React, Redux, CSS, Jest, Cypress
• Design Systems: Contribute to and utilize our component-based design system
• Backend Technologies (Nice to Have): PHP, REST APIs
• Collaboration Tools: Slack, Jira, GitHub, Docker

Please note we are only able to hire in the United States for this position.

About the Role

• You’ll work closely with designers, product managers, and backend engineers in small, agile teams within an engineering group of about 50 people.
• You’ll maintain high standards while contributing to Help Scout’s JavaScript and CSS best practices, leaving codebases better than you found them.
• You’ll focus on UI/UX Excellence by implementing designs from Figma and Storybook with precision, ensuring every interaction is polished and intuitive.
• You’ll prioritize performance, security, and usability to ensure a magical customer experience.
• You’ll occasionally work with backend technologies, especially REST APIs, to power frontend features. While PHP experience is a plus, it is not mandatory.
• You’ll embrace remote work, participating in two-week iterations and communicating mostly via Slack. Autonomy and trust are key—we believe in getting work done where and when you are most productive.

About You

• You’re an exceptional frontend engineer with a passion for crafting beautiful and functional user interfaces.
• You have a keen eye for design details and enjoy bringing a designer's vision to life, ensuring every pixel and interaction is perfect.
• You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
• You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
• You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
• Your code is clean, maintainable, and a pleasure for teammates to read. You take pride in leaving codebases better than you found them.
• You are aligned with or excited about the idea of remote teams, having experience or adaptability to remote-friendly work.

Nice to Have:

• Experience with PHP and REST APIs is a plus. You're comfortable occasionally venturing into backend code to support frontend features.