Partner Communications Specialist

About the role

• Lead the successful integration of partner products into our sales channel, ensuring smooth rollout and alignment with business goals.
• Balance the needs of partners with cross-functional internal stakeholders by fostering collaboration across teams.
• Facilitate and conduct training sessions on partner products for the sales team to enhance product knowledge and sales effectiveness.
• Act as the partner account manager, building strong relationships, setting strategic goals, and managing business relationships with senior executives across the partner portfolio.
• Serve as a key resource to empower sales reps and managers to achieve their targets by providing insights and support.
• Gain a deep understanding of customer needs through direct relationships and collaboration with sales reps, prioritizing which partners to bring into the sales channel.
• Implement new processes, tools, and strategies to expand the reach and efficiency of the partner program.
• Evaluate the current partner portfolio, developing go-to-market strategies and creating sales enablement materials to support growth.
• Enhance the partner experience by responding to inquiries, identifying areas for improvement, and troubleshooting issues internally, while collaborating with teams to drive system and process enhancements.
• Provide internal teams with education and resources regarding partner programs to foster a better understanding and enable smoother operations.
• Manage the ongoing needs of strategic partners, including marketing updates, product enhancements, and knowledge sharing across departments.
• Create and present regular reports and insights into partner performance, including metrics on partner attachment, growth, and process improvements for stakeholders.

Skills & experience

• Bachelor’s degree or equivalent experience in a related field required.
• Demonstrated “sense of urgency” to effectively drive program execution across multiple stakeholder groups.
• Exceptional written and verbal communication skills, with a strong focus on emotional intelligence and relationship management.
• Highly organized self-starter with the ability to work independently and efficiently in a fast-paced, target-driven environment.
• Adaptable to evolving roles and departmental needs, with the capability to take on new challenges as assigned.
• Proficient in Excel and other analytical tools to support decision-making and reporting.
• Strong project management skills, with the ability to lead, influence, and coach others without direct authority.
• Experience working within a software/technology environment preferred.
• Proven ability to lead cross-functional projects that require collaboration and alignment across multiple departments.
• Ability to assess and provide recommendations for aligning incentives with broader company objectives.