Solutions Architect

As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.

To get there, you'll need a deep understanding of the customer's concerns, pain points, and desires. The team will rely on you for your strategic and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.

Some things you'll do...

• Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for complex use cases
• Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
• Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
• Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
• Creating collateral, documentation, and other technical sales materials as needed
• 75% of your time will be spent working on deals
• 25% of your time spent will be creating collateral and documentation for the team

We're looking for someone with...

• The availability to support normal working hours (around 8 am to 5 pm) within USA PT, MT, or CT time zones.
• 2+ years of experience as a Solutions Architect or Sales Engineer
• Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
• Exceptional storytelling skills
• Initiative to research, plan, and execute projects from start to completion
• Strategic decision-making ability that is thoughtful and empathetic
• Understanding of sales processes and awareness of sales strategy
• Experience working for a SaaS company or with a marketing automation platform
• A firm grasp on Computer Science principles
• Understanding of noSQL data structures and RESTful applications
• Experience working with templating languages like Liquid, Handlebars, or Jinja