Customer Training Specialist

The Customer Training Specialist is responsible for creating, developing, and executing content for external customer trainings, including franchisee. This position will work with department stakeholders to identify training needs and monitor the effectiveness of internal training resources for customers at various touch points. This role develops and executes actionable training programs. The Customer Training Specialist ensures that learning objectives are met, aligning programs with business strategy to drive revenue.

*Please note, only applications in English will be considered*.

About the role

• Bring best practices to ensure innovative content delivery methods
• Align content to business strategy and outcomes for Franchisees, Data Owner Transfers, and customers seeking refresher trainings
• Develop unique proposition for all education programs
• Create and execute educational content and opportunities aligned with business objectives
• Deliver high quality virtual training curriculum for Franchisees, Data Owner Transfers, and customers seeking refresher trainings
• Develop and write educational content, aligned with customer and business trends to meet revenue objectives
• Develop and pilot new ways to deliver education experiences, with a goal of growing and scaling education to reach more individuals
• Build productive working relationships with internal teams, customers, external partners, vendors, and management
• Leverage data/analytics to make decisions on new content development
• Works closely with cross-functional teams to identify educational needs and coordinate new content development
• responsible for content health, keeping it up to date and relevant 
• Assesses and documents performance of customers and team throughout educational programs 
• All other duties as assigned 

Skills & experience

• Bachelor's Degree or equivalent work experience in Education or Instructional Design
• Fluency in English for writing, training, and communication with customers is required 
• 5-7 years' experience with Customer service in a SAAS Business
• 2+ years' experience with training or certifications in educational content creation and delivery 
• Excellent written and verbal communication skills, including creating and delivering trainings to audiences live or virtually
• Extreme attention to detail and organizational skills
• Exceptionally self-motivated and directed with an ability to learn quickly and autonomously 
• Demonstrates a sense of urgency and takes initiative 
• Experienced in measuring complete program effectiveness 
• Tendency to think outside the box and develop solutions that may not be immediately obvious 
• Skilled at building traction with online education programs 
• Excellent professionalism and an energetic positive attitude displayed 
• Knowledge of adult learning styles, principals, and methodologies