Servicing Business Partner Senior Specialist

Who You Are 

•  6 months to +1 years of experience as Servicing Business Partner Senior Specialist or similar position
• Focus and passion about Customer Support Area
• Ability to analyze complex data sets, identify trends, and draw meaningful insights to support decision-making
• Strong verbal and written communication skills to effectively convey findings, recommendations, and insights to senior management and
  other stakeholders 
• Basic project management skills to assist in coordinating tasks,  setting priorities, and meeting deadlines effectively
• Teamwork, communication and multitasking skills are mandatory
• Be flexible and able to adapt in a fast-paced changing environment
• Work collaboratively in a cross-functional environment &multicultural teams
• We value honesty, integrity, proactive and meticulous people
• Located in Argentina or Mexico being able to work remote
•  Proven English fluency
•  Zendesk knowledge
•  Crypto Industry knowledge is welcome 
•  Portugues skills will be a plus

What You Will Do 

• Track daily, weekly and monthly results. 
• Conduct random daily audits and monitor live chats. 
• Act as the point of contact for operational teams within the organization and
  partners. 
• Coordinate calibration sessions with operational teams and partners. 
• Challenge results and develop new action plans. 
• Follow up on agreements from each Monthly Review. 
• Review Customer Experience metrics. 
• Ensure effective communication and coordination between internal operational
  teams and partners. 
• Continuously analyze standard reports for insights and improvements. 
• Generate additional reports as needed. 
• Review progress on key projects and initiatives. 
• Adjust timelines and objectives as necessary.
• Conduct performance reviews or check-ins. 
• Address any team concerns or conflicts. 
• Review latest market trends and competitor activities. 
• Identify opportunities and threats.