Customer Onboarding Manager

Duties

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .
• Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
• Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

What You Will Need

• Experience: 2+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
• Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
• Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
• Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
• Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Bonus Points If You

• Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management  at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
• Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
• Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight, 
• Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus.