Developer Support Engineer

Key Job Responsibilities

• Responsible for investigating and resolving technical issues timely from external or internal communities on blockchain-related inquiries.
• Create automations, Implement tooling, and write scripts to help developers and increase work efficiency. 
• Continuously improve content on Polygon technical documentation, blogs and community forum
• Coordinate through the entire flow of incident and release management.
• Work closely on the line between engineering, monitoring, docs, and Business team
• Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery.
• Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
• Directly support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features like Bridge features, tooling, Dapps, libraries, etc. 

What you’ll need - Preferred Qualifications

• Excellence in communication, coordination and documentation
• Intermediate experience in Python or JavaScript
• Ability to proactively decide and act on ambiguous situations with minimal guidance
• Familiarity with open source and tools involved in DevOps and software development(ex.: github, docker, grafana)
• Basic knowledge of linux and system administration
• Basic knowledge of blockchain concepts (ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC)
• Background working with mission critical 24/7 systems will be beneficial
• Must have strong capabilities to identify, analyze and resolve problems logically and systematically
• Tech skills: Blockchain, Wallets, Web3.

Nice to have:

• A mindset for web3 and crypto narrative
• 2+ years of experience in similar roles - e.g. Technical Support
• Attention to detail in every aspect of work
• Interest and eagerness to learn blockchain and zero knowledge proof systems 
• Experience writing smart contracts.