Última atualização: 20 de Setembro de 2023

Client Services Representative (CSR)

🌍 100% Remoto✈️ Vaga internacional💬 Inglês

Via Onecontact

Sobre

 

Role and Responsibilities

  • Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction.
  • Effectively oversee all new client relationships from sales handoff to service mode
  • Serve as the primary point of contact for customer inquiries, addressing their concerns, and providing accurate information promptly.
  • Support new client onboarding implementations
  • Maintain strong internal records of all client communications during onboarding process and beyond
  • Effectively communicate with clients and team members within a remote work environment
  • Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds
  • Use data, trends, and client feedback to identify opportunities to expand business with clients
  • Provide support for client renewals and upsells
  • Continuously enhance workflows, streamline processes, and contribute to developing comprehensive
    documentation to ensure high efficiency, scalability, and consistent service delivery.
  • Contribute to team brainstorming sessions for new products and services
  • Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience.
  • Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency.

What you bring to the team

  • 1 year of proven experience working in Client Success/Service/Support or Account Management related functions
  • Excellent problem-solving skills with the ability to identify issues, propose solutions, and implement effective resolutions.
  • Strong interpersonal skills with the ability to build and maintain positive relationships with clients and team members.
  • Familiarity with customer relationship management (CRM) systems and experience in managing customer data and interaction would be an asset
  • Strong presentation and training skills
  • Strong analytical thinking
  • Strong understanding of website content management (e.g. WordPress) and social media engagement
  • Strong understanding of Microsoft Office/ Google Products/Windows operating systems and programs
  • Strong command of the English language (both written and verbal)
  • Self-motivated, team player, personable, adaptable, and well-organized
  • Access to high speed internet for remote work

Nice-To-Have

  • Experience in the Radio or TV Industry would be an asset
  • Educational background in media, communications, broadcast or equivalent would be an asset.

Outras Informações

 Selecionamos as principais informações da posição. Para conferir o descritivo completo, clique em "acessar". 

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