Dispatch Coordinator

Responsibilities

• Dispatch and schedule field technicians using BuildOps.
• Coordinate emergency service calls and preventive maintenance appointments.
• Monitor technician routes, job status, and completion times.
• Update work orders, service notes, and customer records within BuildOps.
• Communicate with customers regarding technician ETA, scheduling, and service updates.
• Coordinate closely with field technicians to ensure efficient job execution.
• Prioritize urgent service requests while optimizing technician schedules.
• Maintain accurate dispatch logs and ensure timely follow-up on open work orders.

Requirements

• Mandatory: Hands-on experience using BuildOps.
• Experience dispatching commercial HVAC, refrigeration, electrical, or plumbing technicians.
• Ability to work in a fast-paced 24/7 service environment.
• Strong scheduling, multitasking, and organizational skills.
• Excellent verbal and written English communication skills.
• Ability to remain calm and make quick decisions during emergency dispatch situations.
• Proficient with Microsoft Office and Google Workspace.

Preferred Qualifications.

• Experience supporting commercial service contractors.
• Knowledge of preventive maintenance scheduling.
• Familiarity with technician routing and service optimization.