Safety Project Manager

Essential Functions

• Manage start-up of new projects using standard operating procedures and best practices, including identifying potential risks during project initiation and implementing mitigation measures to ensure seamless delivery at maintenance stage.
• Manage customer interface and communication for assigned projects/programs.
• Represent Lifecycle Safety on projects/programs and serve as the primary point of contact for internal and external customers.
• Liaise between customers and Lifecycle Safety operational teams.
• Manage customer deliverables for assigned projects/programs.
• Provide day-to-day customer-facing leadership at the project/program level.
• Oversee project planning, timelines, deliverables, scope management, quality management, and project financial management.
• Act as Solution Architect for new standalone Safety business opportunities.
• Develop and defend proposed solutions, pricing strategies, and budget assumptions.
• Serve as Safety Subject Matter Expert (SME) for governance, executive teams, and integrated partners.
• Provide leadership and accountability for customer-facing collateral and operational support.
• Collaborate cross-functionally to deliver key customer messages and strategic initiatives.
• Ensure global consistency in customer-facing materials, presentations, and meetings.
• Lead customer service activities from project scoping through proposal generation, bid defense, transition, and delivery.
• Manage project finances, including revenue recognition, invoicing, budget reviews, financial analysis, and change orders.
• Monitor project performance through key financial metrics such as revenue, costs, and contribution margin.
• Develop specialist expertise and support departmental, regional, or global initiatives as an SME.
• Partner with sales and proposal teams to support business opportunities and customer needs.
• Drive customer loyalty through strong relationships, service excellence, and effective communication.
• Lead meetings with internal and external stakeholders and provide project updates and planning strategies.
• Lead and coordinate Lifecycle Safety virtual project teams.
• Ensure project delivery aligns with customer expectations through close collaboration with operational teams.
• Support sales presentations, bid defenses, and proposal development activities.
• Define project scope and processes while incorporating strategic options for customers.
• Build long-term customer partnerships and support contract renewals and business growth.
• Identify and pursue additional opportunities with existing customers.
• Develop innovative, cross-functional solutions to meet evolving customer needs.
• Participate in client and internal audits and inspections.
• Collaborate with Quality Assurance on corrective action plans.
• Work with Lifecycle Safety Management to resolve operational issues and customer concerns.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Health Sciences or a related field.
• 4-6 years of clinical research experience in a CRO or pharmaceutical company, including:
  • 4 years in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.).
  • 2 years of project management experience.
• Equivalent combination of education, training, and experience may be considered.
• Strong knowledge of global, regional, and local clinical research regulations (GCP, ICH, IQVIA SOPs).
• Working knowledge of Lifecycle Safety service lines and willingness to expand expertise.
• Strong leadership, team management, and conflict resolution skills.
• Excellent project management, planning, and organizational skills.
• PMP certification or equivalent preferred.
• Strong verbal and written communication skills.
• Ability to build networks and lead teleconferences.
• Strong collaboration, delegation, and organizational skills.
• Ability to establish and maintain effective relationships with colleagues, managers, and customers.
• Ability to manage multiple projects and competing priorities.
• Comfortable working in ambiguous environments.
• Business-oriented mindset with marketing and sales capabilities.
• Strong presentation, report writing, and customer relationship skills.
• Ability to achieve results through communication, facilitation, and negotiation in matrix organizations.
• Strong judgment, problem-solving, and decision-making skills.
• Business acumen and financial analysis capabilities, including budgeting and planning.
• Customer-focused with strong relationship-building skills.
• Effective influencing, motivating, and conflict-resolution abilities.