Head of Operations (Lounges)

About The Role

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We're looking for a Head of Operations to build and scale Revolut's global airport lounge network, from launching our first locations to managing a portfolio of lounges.

You'll own end-to-end lounge operations, ensuring each location delivers an exceptional customer experience while maximising commercial performance and operational efficiency.

We're looking for an entrepreneurial leader with expertise in airport lounges and building scalable operations across markets.

Up to shape what’s next in finance? Let’s get in touch.

What You'll Be Doing

• Leading end-to-end operational readiness and launch of new airport lounges globally, coordinating with airport partners, operators, construction, design, and internal teams
• Owning day-to-day operational performance across the lounge network, ensuring consistently high standards of service quality, customer satisfaction, and operational efficiency
• Maximising lounge profitability by driving revenue growth, optimising capacity utilisation, developing ancillary revenue opportunities, and managing operating costs
• Selecting, onboarding, and managing third-party lounge operators, establishing strict SLAs, performance targets, and governance mechanisms
• Defining and continuously improving premium hospitality standards across F&B, staffing, facilities, and customer experience
• Building scalable operating models, processes, reporting, and governance to support rapid expansion across multiple countries
• Ensuring compliance with relevant airport, safety, security, and local regulatory requirements
• Hiring, developing, and leading a high-performing operations team to support the growth of our global lounge network

What You'll Need

• Extensive experience in airport lounge operations, including successfully opening and operating lounges, ideally across multiple countries
• Experience managing multi-site airport lounge or premium hospitality operations, with direct accountability for operational performance and customer experience
• Commercial and financial acumen, paired with experience managing P&Ls, improving profitability, optimising capacity utilisation, and driving revenue growth
• An in-depth understanding of airport lounge operating models, including third-party operators, SLAs, airport requirements, hospitality standards, and F&B operations
• A track record of building operational processes, infrastructure, and teams from scratch and scaling them across multiple locations
• Solid stakeholder management skills, with experience working with airport authorities, operators, suppliers, and cross-functional teams
• Excellent analytical and problem-solving skills, and the ability to use data to drive operational improvements and ROI-based prioritisation
• An entrepreneurial mindset, capable of operating independently, and a willingness to be hands-on in a fast-paced, high-growth environment