Product Owner (CX)

Accountabilities

As Product Owner (CX), you will take responsibility for the complete customer journey, combining data-driven product discovery with execution and business impact. Your key responsibilities will include:

• Own and optimize the end-to-end customer journey, from registration to meaningful user interactions and quality conversations. 
• Identify friction points, user experience challenges, and growth opportunities across the entire product funnel. 
• Independently explore product analytics using AI-powered tools, including querying BigQuery through MCP or similar technologies. 
• Validate data-driven insights and translate findings into clear, evidence-backed product hypotheses. 
• Prepare concise product briefs and drive initiatives through specifications, prototyping, development, and release. 
• Collaborate with developers, analysts, and designers to deliver effective product improvements. 
• Build, manage, and prioritize the product backlog according to user value and business impact. 
• Connect product initiatives to meaningful business metrics, including revenue, turnover, and net profit, rather than focusing solely on conversion rates. 
• Monitor the performance of product changes and use results to inform future decisions. 
• Identify successful experiments and scale effective solutions across the wider product portfolio. 
• Take ownership of a broad product scope while maintaining a strong focus on execution and measurable outcomes. 

Requirements

The ideal candidate is a proactive product professional with experience in B2C environments, strong analytical capabilities, and the ability to take initiatives from insight to measurable results. You should bring the following qualifications and skills:

• Experience as a Product Owner, Product Manager, Project Manager, or Team Lead within B2C products. 
• Startup experience is welcome, particularly in fast-paced environments requiring autonomy and broad ownership. 
• A hands-on approach to product management, including conducting analysis, writing briefs, and driving initiatives through to completion. 
• Practical experience using AI tools for product analytics, research, and documentation. 
• Strong understanding of product metrics, funnel analytics, and user behavior. 
• Solid knowledge of unit economics and the relationship between product decisions and business performance. 
• Proven experience owning business metrics such as revenue, turnover, or net profit, rather than focusing exclusively on conversion rates. 
• Strong prioritization and decision-making skills, with the ability to manage a broad scope of responsibilities. 
• Persistence, accountability, and a strong drive to deliver results in challenging conditions. 
• Excellent collaboration skills and the ability to work effectively with cross-functional teams. 
• A technical degree or previous software development experience would be a strong advantage.