Analista de Suporte em Software - Contabilidade

Accountabilities

• Provide technical support to users, helping them operate the accounting software correctly and efficiently. 
• Respond to customer inquiries through phone, chat, and email using support platforms such as Zendesk. 
• Investigate and resolve software-related questions and operational issues, ensuring a positive customer experience. 
• Guide users through system functionalities and accounting-related processes. 
• Identify recurring issues, potential system improvements, and opportunities to enhance the software. 
• Communicate improvement suggestions clearly to the relevant internal teams for evaluation and implementation. 
• Stay up to date with software features, emerging technologies, tools, and relevant skills in the field. 

Requirements

• Completed or ongoing higher education in Accounting, Business Administration, or a related field. 
• Knowledge of accounting legislation, regulations, and standards applicable to the area. 
• Strong communication and customer service skills, with the ability to explain technical information clearly. 
• Problem-solving skills and the ability to investigate and address user questions. 
• Ability to work independently in a remote environment and manage customer requests effectively. 
• Interest in technology, software solutions, and continuous learning.