Network Engineer

About Your New Role

The Managed Services Network Engineer is a critical role responsible for supporting and delivering superior service to ISP/MSP business customers. You will play a key part in managing and troubleshooting SDWAN networks (with an emphasis on Versa Networks), business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

No travel to customer locations is required.

Key Responsibilities

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

What You'll Need For Success

• High School Diploma or GED Equivalent 
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
• CCNA and CCNP certification is highly desirable
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (e.g., Fortinet).
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
• Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
• Experience with COS/QOS and network design principles.
• Familiarity with SOC 2 compliance and processes.