Assistente de Suporte ao Cliente

What You’ll Be Doing:

• Handle inbound and outbound calls (front-desk style, not a call center) ,  approximately 25–50 calls per day, with quick interactions averaging 3–5 calls per hour, similar to a busy doctor’s office.   
• Managing administrative and operational tasks   
• Supporting clients and internal teams   
• Handling calendars, follow-ups, inboxes, and coordination   
• Working across CRMs, spreadsheets, and multiple platforms   
• Keeping processes organized and running smoothly   

You’re a Strong Fit If You:

• Are highly organized and detail-oriented   
• Communicate confidently in English   
• Thrive in structured, fast-paced environments   
• Learn systems quickly   
• Take initiative instead of waiting to be told what to do   
• Are dependable, professional, and proactive   
• Enjoy making operations smoother and more efficient   

Requirements:

• Fluent English (C1/C2) + Spanish or Portuguese   
• 2+ years in customer service, admin, receptionist, or support roles   
• Strong computer skills (Microsoft Office, CRMs, multitasking)   
• Reliable internet and professional home office setup