Customer Service Specialist

We are currently seeking a Customer Service Specialist for our subscription-based products division. This role is perfect for those who are passionate about providing excellent customer experiences and have a knack for problem-solving.

Key Responsibilities:

• Customer Interaction: Engage with customers through various channels (email, chat, and social media) to resolve inquiries related to our subscription-based products.
• Product Knowledge: Develop an in-depth understanding of our subscription offerings to assist customers effectively.
• Issue Resolution: Handle and resolve customer complaints with empathy and professionalism, ensuring customer satisfaction.
• Feedback Collection: Gather customer feedback and communicate insights to help improve our products and services.
• Documentation: Maintain accurate records of customer interactions and feedback for reporting and follow-up purposes.
• Process Improvement: Contribute ideas for improving customer service processes and enhancing the overall customer experience.
• Collaboration: Work closely with other teams to ensure a cohesive and positive customer experience across all touchpoints.

Requirements

• Experience in customer service, preferably in a subscription-based or e-commerce environment.
• Excellent communication and interpersonal skills
• Ability to solve problems creatively and efficiently.
• Strong organizational skills with attention to detail.
• Proficiency in customer service software and tools.
• Availability to work flexible hours, ensuring coverage for different time zones.