Customer Success Specialist

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing
• Guide users through full eBL workflows and ensure correct operational procedures
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents
• Maintain communication with clients across regions and gather feedback for improvements
• Handle first-line eBL issues, perform triage, and escalate when needed
• Create and maintain user guides, knowledge base content, and troubleshooting documentation
• Maintain deep understanding of client solutions and meet KPI

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level)
• 2–4 years in customer success, trade operations
• Direct B2B experience working with enterprise-level customers
• Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, trade execution workflows
• Strong interpersonal skills for working with operational users across different cultures and organisations
• Ability to manage multiple parallel tasks without losing structure
• Strong analytical skills for operational problem-solving
• Comfortable delivering structured onboarding, user training, and operational support
• Maintain deep understanding of client solutions and meet KPI
• Experience creating training content, knowledge base materials, or user guides
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.