Customer Service Representative

Duties:

• Confirm hotel bookings and ensure the right hotel has been booked by the supplier
• Monitor fresh desk tickets for incoming emails and issues
• Attend to incoming calls for customer issues, coordinating between supplier and client
• Submit daily customer service report on activities performed according to template
• Any other ad hoc tasks assigned

Attributes:

• Speaks fluent English and Spanish
• 3-5 years experience in Customer Service Operations
• Owns a laptop, has broadband connection, and noise-cancelling headphones
• Has a conducive working environment with no disturbance
• Familiarity with MS Word, Excel, and a quick learner when it comes to various applications and databases. All candidates will be trained on company's custom applications
• Has to be able to work under pressure and hit target set during the shift
• Preference will be given to candidates who can start immediately